You can tell when someone LOVES what they do, and it is evident Suzanne McElroy is passionate about her business. Suzanne opened the Springfield, MA branch of Home Instead Senior Care after spending several years caring for her grandmother and great-aunt, and realizing in-home senior care services was, indeed, a calling for her. Suzanne discusses how she came to the realization she wanted to build her own business, and why she chose the franchise model.